New policy on remissions when service standards are not met in some IRCC programs
Remission Policy for IRCC comes into effect on April 01, 2021, in accordance with Service Fees Act.
According to the Service Fees Act, when an individual pays for a government service and the service standard is not met, the department involved must return a portion of the fee to the fee payer. In such cases, remissions (partial refunds) will be issued to complete applications received on or after April 1, 2021, for the Right of Citizenship fee, the International Experience Canada program participation fee, and certain fees related to passports and other travel documents.
There is no need for a client to contact the department to request a remission if the service standard is not met. The remission will typically be issued by July 1 of the following fiscal year via the method of original payment, or by cheque for payments that are not made online.